Frequently asked Questions
| Q: When will FAQ be updated? |
| A: We will be updating the FAQ on a monthly basis. Next update 01/3/07 |
| Q: Why should I join the mailing list? |
| A: By joining the Touchcom mailing list we will be able to let you know of Handset or Tarrif changes to the Vodafone range. We will also be able to keep you up to date with our latest offers. |
| Q: What is a PUK Code? |
| A: PUK stands for Personal Unblocking Code. You need it to reopen your phone if
your PIN is
entered incorrectly 3 times. This acts as a security feature on your mobile.
|
| Q: What is my PUK Code? |
| A: Your PUK code is printed on the letter received in your SIM pack. If you
have lost your SIM pack, your PUK code can be found in your online
personal account.
"PUK code "
you will need to call Customer Care to get your PUK code.
Ready To Go customers call 1907
Pay monthly customers call 1907
|
| Q: Explain Fixed Dialling / Call Restrictions?
|
| A: To stop calls being made on your mobile that you don't approve of, you can
restrict the type of calls that can be made. For example, you can restrict
your mobile to national calls only, and you can also restrict it to specific
numbers.
To set up restrictions, go to Fixed Dialling Numbers in your menu. You will
also need your PIN, which is in your SIM pack.
|
| Q: What is Caller ID?
|
| A: Caller ID lets you see the number of the person calling, without having to
take the call. If you'd like your outgoing calls to be anonymous, dial #31#
before you dial the number.
|
| Q: Explain Dropped Call Compensation?
|
| A: In the unlikely event that a call drops out, and it's not because either
person hung up, we'll fix the problem. We will either re-connect you, or
compensate.
If a call drops out, don't press 'end', just wait for your mobile to return
to standby. Then redial within five minutes, and don't call any other number
in between.
|
| Q: What is picture messaging? |
| A: Picture messaging is also known as mms messaging and Multi Picture messaging
(MMS). With Picture messaging, you can send and receive messages made up of
a combination of media, including images, text and sounds.
Picture messages can be sent from one Picture messaging mobile to another,
to an email address. |
