If you are thinking of outsourcing the management of your connected device mobility program, then here are a few RFP questions to consider.

 

 

 

 

 

 

 

If you are thinking of outsourcing the management of your Enterprises connected devices, then the below questions are a good starting point for an RFP. 

 

Asset & Device Management

  • Is your focus primarily wireless technologies?
  • Do you track employee device ownership changes to ensure our carriers’ data is accurate and current?
  • Does your solution include device procurement and recycling options?
  • Is your solution able to effectively explain the differences between carriers and their various plans and features?
  • Do I have visibility of my entire mobile ecosystem?

Expense Management

  • Do you optimise carrier billing monthly or quarterly?
  • Is data delivered accurately and rapidly enough to be actionable for the current carrier billing cycle?
  • Do you balance customer carrier bills to zero every month?
  • Can you simplify our carrier relationships and consolidate billing to a single monthly invoice?
  • Does your solution utilise wireless invoice readers?
  • Does your solution feature real-time reporting and analytics?
  • How accurate is your data?
  • How do your reports enhance our mobility decision-making efforts?
  • Are your reports delivered offline or statically online?
  • Are your reports difficult to filter, understand, or deliver on time?

Program Management

  • Can you analyse the efficiency and success of our current program?
  • Do you provide consulting and guidance on what program types are available and the best fit for us?
  • Are your solutions equipped to handle a BYOD enrolment process?
  • Do you have experience implementing and managing direct-to-carrier stipend programs?
  • Can you recommend wireless carriers, plans, and features that are the best fit for our needs?
  • Does your solution consolidate carrier billing to accurate per-line or per-user charges based on monthly usage?
  • Can different employees, departments, or facilities receive different data sets when requesting the same report?

Expense Management

  • Do you optimise carrier billing monthly or quarterly?
  • Is data delivered accurately and rapidly enough to be actionable for the current carrier billing cycle?
  • Do you balance customer carrier bills to zero every month?
  • Can you simplify our carrier relationships and consolidate billing to a single monthly invoice?
  • Does your solution utilise wireless invoice readers?
  • Does your solution feature real-time reporting and analytics?
  • How accurate is your data?
  • How do your reports enhance our mobility decision-making efforts?
  • Are your reports delivered offline or statically online?
  • Are your reports difficult to filter, understand, or deliver on time?

Workflow Management

  • Are our program managers able to access global program reports and data from anywhere at any time?
  • Does your solution include customised, role-based authorisation rules?
  • Does your solution allow administrators to customise workflows within the software?
  • Does your solution allow administrators to view workflow instances in real-time to pinpoint process inefficiencies?
  • Does your solution give our mobility program admins global visibility across any carriers, languages, currencies, and/or program types our workforce uses?

Console

  • Can your solution facilitate automated real-time user communication?
  • Can raw carrier data be exported from your solution for internal purposes?
  • Does your solution have multiple user support and self-service options to maximise employee productivity and reduce downtime?
  • Can your solution drill down to the individual line or user level across a global mobility program?

Integration

  • Can your solution integrate seamlessly with ServiceNow?
  • Does your solution use an Application Programming Interface (API) to integrate with our existing IT systems?
  • Can your solution integrate with our desired Mobile Device Management (MDM)/Enterprise Mobility Management (EMM)/Unified Endpoint Management (UEM) software?
  • Does your solution integrate with travel systems/software to ensure each employee always has global connectivity?
  • Does your solution integrate with our HR feed to keep an accurate, updated inventory of all active devices and users?

Analytics

  • Can your solution automate the creation, aggregation, and delivery of customised program data reports?
  • Does your solution interpret and analyse our mobility program’s data to make future recommendations or optimisations?
  • Is your solution capable of creating multiple user access and reporting levels to deliver different data sets to different administrators?
  • Does your solution monitor employee data usage and provide detailed analysis? If so, how often?
  • Does your solution deliver actionable data and insights?

Workflow Management

  • How does your solution create, track, and fulfil specific device orders?
  • Does your approval management process use data from a regularly updated HR feed?
  • Do our employees have access to shipping and tracking information relating to each device order?
  • How does your solution optimise and/or streamline our device inventory management tasks?
  • Does your solution have the potential to provide custom provisioning/activation processes for non-traditional mobile technology types? Does your solution include an onsite warehouse or facility to manage our company’s seed stock?
  • Does your solution include device recovery, recycling, and end-of-life options?

Service Desk Support

  • Do you use monthly quotas for service desk support?
  • Do you offer around-the-clock service desk support?
  • Are your support services outsourced or in-house?
  • Are your services global in scope?
  • Are your services contracted for a multi-year term?
  • Does your solution offer our end users self-service options?
  • Do your solutions offer more than just service desk when it comes to end-user support?
  • Is your service delivery a universal experience from one end user or office   to the next?

MDM/EMM/UEM End-User & Server Support

  • Does your solution maximise my existing IT security expenses?
  • Can you manage and sell additional software licenses for our end users?
  • Does your software allow us to make changes and view MDM/EMM/UEM information within it?
  • Do you offer a Device Enrolment Process (DEP) that guarantees end-user enrolment?
  • Can your solution customise an MDM/EMM/UEM software to satisfy our unique security needs?
  • Does your solution have an automated process established for when enterprise mobile devices are lost or stolen?

Implementation

  • Does implementation happen in three months or less?
  • Does your solution include integration capabilities into our existing mobility systems?
  • Does your solution include additional services like logistics, service desk, consulting, or MDM/EMM/UEM management?
  • Are there any hidden charges or fees associated with your solutions?
  • Do you educate our mobility program leaders on how to use your software as part of the solution rollout, or is that an extra charge?

International Deployment & Services

  • Do you have in-depth knowledge and longstanding relationships with carriers in the US/EMEA & APAC?
  • Does your software include trend analysis capabilities that can help predict and offset international usage costs?
  • Are you able to negotiate and recommend the best-fitting carrier plans and features for our global program?
  • Does your software work with any native currency on the planet?
  • Do you have the capabilities to roll out software and services in any desired language(s)?
  • Does your solution comply with all relevant international data privacy laws?